A few weeks ago I was interviewed by Cat Matson and Suzi Dafnis for a podcast in the ABN’s series on Social Media for Small Business. The topic was content strategy and small business – how you can take control of your content and some tips on what to focus on first.

I really enjoyed the discussion (although it’s always strange to hear how your own voice sounds when it’s recorded!), and was really happy that content strategy was included in the series.

Listen to the podcast here: The Power of a Strong Web Content Strategy.

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Business Balloon: the best speakers, the best ideas

by Snappy Sentences on January 29, 2012

Happy 2012!

This year is already shaping up to be another exciting one for me, with lots of great projects planned including another trip to the US in May to go to Confab. To kickstart everything I’m thrilled to announce I’ll be speaking at the next Business Balloon day which will be on 14 February 2012 at Iceworks in Paddington (Brisbane).

Business Balloon poster

Business Balloon poster

Here’s my presentation outline from the website:

“First impressions count—and poorly written, inconsistent, or unclear content will erode your brand and destroy the trust of your customers. Sally will take you through five simple ways to improve the content on your website, blog or brochure so the personality of your business shines through and your key messages are delivered. She’ll show you how to develop a tone and voice for your content as well as share common content mistakes to avoid.”

If you’re in Brisbane and would like to come along, details on how you can purchase tickets are on  the Business Balloon website.

I hope to see some of you there!

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Editorial strategy and blogging

by Snappy Sentences on October 30, 2011

Last week I went to Melbourne for the Problogger Training Day to lead the panel on Editorial Strategy with Sonia Simone from Copyblogger and Lucy Feagins from The Design Files. Each of us had quite different experiences with editorial strategy and how it could be applied to both personal and business blogs.

Lucy, Sonia and I talking about editorial strategy

Lucy, Sonia and I talking about editorial strategy

 

What’s editorial strategy?

Newspapers and magazines have been using editorial strategy to plan the how, what and when of content since publications first started.

Now that we are all publishers (on the internet) editorial strategy is still an important way to ensure your blog (or website, or newsletter, or other content marketing activity) supports your business goals.

Key themes from the panel discussion

It was a great discussion and one I’m sure could have extended for another hour or two.

Key themes which came out of the panel included:

  • Know your audience and what they expect from your blog. Lucy uses an annual survey to do this, and then backs it up by monitoring metrics to see which posts are more popular than others, and (as she posts daily) which days of the week are more popular.
  • Think about post topics in advance and use an editorial calendar to keep track of what’s going to be written when. Think about holidays and celebrations, seasons, or major sporting events that may be relevant for your blog.
  • Stay flexible enough to still post about hot topics in your niche, or events you hadn’t planned for. The whole day had a strong theme of balancing blogging from the heart with blogging strategically.
  • If you have other contributors to your blog, have some editorial guidelines so the voice and personality of your blog stays true.
  • An editorial strategy can help you come up with ideas for posts by breaking larger ideas into smaller chunks of content.  It can also help with SEO as you can build a number of posts around a particular topic (or set of keywords).

An editorial strategy can be as simple or as complex as your needs. For personal bloggers, it may be a simple list of post ideas. For bigger sites it may be a more complex road map of deadlines, approvals and costings. Sonia said she used an editorial calendar plugin to map out posts at Copyblogger up to 12 weeks in advance. She also provided some fantastic insight into how editorial strategy works at Copyblogger, including how they link post topics with other products and services that are in the Copyblogger Media stable.

If you’re interested in what some of the other panels covered, Annabel Candy live blogged a number of the sessions including the one I was on.

Do you use an editorial strategy in your business?

If you don’t already have an editorial strategy for your business, why don’t you get in contact with me so I can help you write one?

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Microcopy: The forgotten persuader

by Snappy Sentences on August 24, 2011

Tweet from my presentation on microcopy

Yes, microcopy does rock

A few weeks ago I presented at Interactive Minds on the topic ‘Optimising your web content to perform’.

While I think some people were expecting me to talk about SEO, I instead focused on what you can do to optimise your content to convert visitors to customers.

I talked about some of the techniques you can use to identify your most important content, how to tell if it’s performing or not, and what to do to help it perform better.

One of the tips I gave to help boost content performance was to improve microcopy.

What’s microcopy?

Think of all of the small pieces of in-context content which help visitors perform a task on your website.

It’s often an overlooked part of content development because it’s found on error pages, forms, buttons and other elements which may not be part of the ‘main’ content areas.

For example, if you have a shopping cart on your site you’ll most likely have microcopy to assist customers making a purchase. It may be a couple of words about which credit cards you accept, advice that shipping is a flat rate, or even tips on creating a password.

Why is microcopy important?

Good microcopy smooths the pathway to conversion. It reassures, it informs, it clarifies. It helps the user engage with the site. And an engaged user is far more likely to convert than a non-engaged one.

On the flip side, bad microcopy can confuse, frustrate and erode trust. Think of a bad shopping cart experience you’ve had. Have you ever abandoned a purchase because of something simple like not knowing if postage is included or not? I know I have.

Or, have you ever got an error message on an online registration form—but no clues as to what went wrong? Do you persist, or do you leave the site?

In both of these situations some well-written microcopy could have helped you stay on the site.

So next time you’re planning a content project, spend some time thinking about your microcopy and how it can help convert your visitors.

If you want to know more, I suggest reading Joshua Porter’s post on writing microcopy. Or, if you have a content project coming up which requires microcopy, get in touch with me so I can help.

 

 

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Many events prompt a big copywriting project. It may be a website redevelopment, a branding exercise, or even a new product launch. In any case, you suddenly find yourself faced with a mountain of content which needs to be reviewed, refined, and (most likely) re-written.

Thankfully the powers that be have given you a budget to hire an external copywriter to help with the work.

Now from a copywriter’s perspective, big projects are a completely different kettle of fish than a quick-turnaround brochure or web page update. They require far more planning and often a different approach. You really need to understand how a project works, and how your component (the writing) fits in with everything else.

Often, you need to do far more non-writing activities like content audits, schedules, and stakeholder interviews than you’d otherwise allow for.

So from your point of view, when it comes to selecting the copywriter for your big project, make sure you ask them these questions to see if they’re going to be the best fit for your project.

Have you worked on a big copywriting project before?

A copywriter who understands the basics of project management will be easier to manage than one who doesn’t. This includes things like stakeholder engagement, scope changes, and risk management.

Do you have a day rate?

Personally I find it easier to work on a day rate for big projects because you have to be more fluid with the timing of deliverables. Allocating which days you’ll be working makes it easier for the project manager to schedule meetings and allocate tasks.

When quoting for big projects I break the project up into a number of core deliverables, each with an estimated amount of days. I then identify key milestones to re-assess if the days are still realistic.

Have you allowed enough time for feedback?

This is an important one. From my experience, the best-planned content project can still be de-railed by rounds and rounds of feedback. Even if you stipulate your hours only cover two rounds of feedback, some organisations simply don’t work like that (no matter what they say). So you have to be flexible and adapt along the way, and that’s why I use milestones to re-assess how much work can be done in the time allocated (see the question above).

What happens if the scope changes and there’s additional work to be done?

Find out if your copywriter has other copywriters who can be called on, or if they have the capacity themselves to take on the additional work.

What’s your availability after the project is scheduled to finish?

Delays are common. Don’t get trapped by having your project run over time and then losing your copywriter because they are already booked immediately after your project finishes.

What’s your experience with big copywriting projects? Have they gone to plan?

Share your thoughts below.

 

I can help you with the content strategy and copywriting components of your next content project. Send me an email to get in touch.

 

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